Returns & Exchanges
At Chuds BBQ, we take pride in the craftsmanship of our grills and accessories, offering a 30-day return window for unused items in their original packaging. We want to ensure every backyard pitmaster is completely satisfied with their setup.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Pack Your Gear
Securely pack your unused items in the original shipping crates or boxes, ensuring all components and hardware are included.
Ship It Back
Affix the provided shipping label to your package and drop it off at the designated carrier location; please note that heavy freight items may require a scheduled pickup.
Inspection and Refund
Once our team inspects the returned equipment for quality assurance, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing